Refund policy

BOOKING & CANCELLATION POLICY

Effective Date: June 2026

AVIXXI AG
Stampfistrasse 15a
8193 Eglisau
Switzerland

This Booking & Cancellation Policy applies to all reservations, bookings, accommodations, retreats, events, wellness experiences, concierge services, hospitality packages, VIP weekends, and related services offered directly or indirectly by AVIXXI AG.

  1. GENERAL

By making a reservation, purchasing a ticket, booking an event, or participating in any AVIXXI service, the guest acknowledges and accepts this Booking & Cancellation Policy as well as the AVIXXI General Terms & Conditions.

Reservations become binding upon written confirmation and/or receipt of payment.

AVIXXI AG reserves the right to require full or partial prepayment before confirming a reservation.

  1. ACCOMMODATION BOOKINGS

Flexible Rate

Where a booking is explicitly sold as "Flexible":

  • Free cancellation up to 7 days before arrival.
  • Cancellations made within 7 days of arrival may be charged up to 100% of the reservation value.
  • No-show, late arrival, or early departure is non-refundable.

Non-Refundable Rate

Where a booking is sold as "Non-Refundable":

  • No cancellation permitted.
  • No refund provided.
  • No modification guaranteed.
  • No credit voucher guaranteed.

EVENT BOOKINGS

  • Tickets for networking events, workshops, summits, conferences, private dinners, presentations, retreats, and similar events are generally non-refundable.
  • If a participant is unable to attend:
  • The booking may be transferred to another participant subject to AVIXXI AG approval.
  • Name changes may incur administrative fees.
  • Unused tickets are not refundable.

RETREATS, VIP WEEKENDS & PRIVATE BUYOUTS

  • Due to the planning, staffing, accommodation blocking, and supplier commitments required for retreats and exclusive events:
  • Deposits are non-refundable.
  • Final payments become non-refundable 30 days before arrival or event commencement.
  • Cancellation within 30 days may result in a 100% cancellation charge.
  • Early departure does not entitle participants to any refund.


GROUP BOOKINGS

  • For exclusive bookings, corporate events, weddings, celebrations, private parties, and group reservations:
  • Signed agreements prevail where applicable.
  • Deposits are non-refundable.
  • Cancellation charges may reach 100% depending on timing and committed supplier costs

THIRD-PARTY SERVICES

Certain services may be provided by independent partners, including:

  • Boat operators
  • Wellness instructors
  • Restaurants
  • Caterers
  • Hotels
  • Drivers
  • Activity providers
  • Photographers
  • Entertainment providers
  • Cancellation conditions imposed by third-party providers may apply independently of AVIXXI AG policies.
  • AVIXXI AG cannot guarantee refunds from third-party providers.

  1. WEATHER POLICY

AVIXXI experiences may take place in outdoor and natural environments.

  • Weather conditions including:
  • Rain
  • Wind
  • Heat
  • Cold
  • Fog
  • Lake conditions
  • Insects
  • Reduced visibility
  • do not automatically entitle guests to cancellation, compensation, refunds, discounts, or credits.
  • AVIXXI AG may adapt schedules, activities, locations, or event formats when necessary.

 

  1. FORCE MAJEURE

AVIXXI AG shall not be liable for cancellations, interruptions, modifications, delays, or inability to perform services caused by circumstances beyond reasonable control, including:

  • Natural disasters
  • Storms
  • Flooding
  • Fire
  • Pandemic-related restrictions
  • Government actions
  • Transportation disruptions
  • Utility failures
  • Internet outages
  • Labour disputes
  • Security concerns
  • Supplier failures
  • AVIXXI AG may at its sole discretion:
  • Offer an alternative date;
  • Provide a voucher;
  • Substitute a comparable service;
  • Issue a partial or full refund.
  • No additional compensation shall be payable.

  1. COMPLAINTS

  • Guests must report any concerns immediately during their stay, event, or participation.
  • AVIXXI AG must be given a reasonable opportunity to inspect and remedy the issue.
  • Complaints raised only after departure or event completion may not be considered.
  • Minor inconveniences, temporary technical interruptions, weather conditions, natural surroundings, insects, traffic, construction activity in the wider area, or circumstances beyond AVIXXI AG's control do not automatically constitute grounds for refunds.

 

  1. PROPERTY DAMAGE

  • Guests are responsible for all damage caused by themselves, accompanying persons, children, visitors, pets, or invitees.
  • AVIXXI AG reserves the right to recover:
  • Repair costs
  • Replacement costs
  • Cleaning costs
  • Administrative costs
  • Business interruption costs where permitted by law

 

  1. SAFETY & CONDUCT

  • AVIXXI AG reserves the right to refuse entry or terminate participation without refund where a guest:
  • Endangers others
  • Behaves aggressively
  • Violates safety instructions
  • Damages property
  • Engages in illegal conduct
  • Causes excessive disturbance

 

  1. CANCELLATION BY AVIXXI AG

  • AVIXXI AG reserves the right to modify, postpone, relocate, suspend, or cancel any booking, accommodation, retreat, event, experience, or activity.
  • Where reasonably possible, AVIXXI AG may offer:
  • An alternative date;
  • A comparable replacement service;
  • A voucher;
  • A refund at its discretion.
  • AVIXXI AG shall not be liable for travel expenses, accommodation booked elsewhere, loss of income, loss of enjoyment, or any indirect or consequential damages.

 

  1. BOOKING PLATFORMS

  • Reservations made through third-party booking platforms, including booking portals, travel agencies, and online travel agents, remain subject to the cancellation and refund conditions displayed on the relevant platform.
  • Where platform rules conflict with this policy, mandatory platform rules may prevail.

 

  1. TRAVEL INSURANCE

  • AVIXXI AG strongly recommends that guests obtain adequate travel, cancellation, accident, and health insurance before participating in any activity or booking any stay.

 

  1. GOVERNING LAW

  • This Booking & Cancellation Policy shall be governed exclusively by Swiss law.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.
  • For products
  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@avixxi.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@avixxi.com.

 

For products:

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.
  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@avixxi.com.
  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@avixxi.com.